JOB SUMMARY
Responsible for converting the Regional Strategy into organized, sustainable plans that result in operational improvements. Ensures corporate projects are executed in the Region in a controlled manor with minimal disruption to the operation.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Manages Project Managers within the Region responsible for delivery of programs and projects.
- Provides accountability and oversight for plans and teamwork assignments; directs work efforts, reviews integrated project plans, escalates & communicates resource needs, ensures completion of quality reviews, and drives the resolution of issues as appropriate.
- Manages team to ensure integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business.
- Provides support to direct report project managers, up to and including reviewing performance, and monitoring continuous improvement plans.
- Acts as the single point of contact for the Corporate SPMO team and assign SPMO projects within Regional team.
- Maintains the Regional Road Map so it is always current and drives the Regional team to frequently and consistently evaluate and prioritize the Regional Roadmap.
- Provides updates to the Regional Team on all active Regional and Corporate projects.
- Creates reports designed for tracking project impacts and effectiveness across the Region as measured by the company-wide field operations metrics.
- Collects feedback and direction from the Regional team with the ability to feed that to the PM leading a specific project.
- Consults with senior regional management to plan for future projects that will contribute to the overall operational effectiveness of the Region.
- Ensures field compliance with corporate policies/procedures and franchise requirements during project implementations.
- Accountable for the execution of established project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.
- Personally manages 5-10 active projects simultaneously. Performs other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write and speak the English language
- Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Ability to handle multiple projects and tasks
- Ability to use personal computer and software applications
- Demonstrated ability to prioritize and organize effectively
- Demonstrated ability to effectively analyze and interpret data
- Demonstrated ability to show judgement and initiative to accomplish job duties
- Demonstrated ability to document, prepare, and deliver data-driven presentations
- Ability to communicate with all levels of management and company personnel
- Ability to influence internal and external key stakeholders and build consensus
- Ability to make decisions and solve problems while working under pressure
- Ability to provide leadership and direction to cross-functional and virtual teams with a mixture of direct and dotted-line reporting
- Ability to oversee and manage large, complex, diverse and strategic projects that impact the regional organization as a whole
Required Education
- Bachelor's degree in business, management, engineering or other related area
Required Related Work Experience and Number of Years
Project management experience - 5+
Working Conditions
- Office environment Travel as required, estimated at 25% within regional footprint
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Complete knowledge of company products and services
- Demonstrated management skills leading teams of individual program, and project managers
- Demonstrated ability to build high performance teams
- Demonstrated ability to define key performance indicators/metrics
- Ability to supervise and motivate others
- Ability to develop strong working relationships with peers and project members
Preferred Skills/Abilities and Knowledge
- Complete knowledge of company products and services
- Demonstrated management skills leading teams of individual program, and project managers
- Demonstrated ability to build high performance teams
- Demonstrated ability to define key performance indicators/metrics
- Ability to supervise and motivate others
- Ability to develop strong working relationships with peers and project members
KGN720 2025-49383 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-03-17 05:55 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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