Engineer, Techsupport - L2 (ETL & SQL)

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

• Total Experience 1+ years
• Strong experience with ETL Concepts and SQL.
• Hands on working experience in Tableau.
• Experience in job monitoring and tracking scheduled tasks.
• Ability to coordinate and collaborate effectively with development and infrastructure teams.
• Excellent problem-solving skills and the ability to resolve business queries and service requests.
• Strong analytical skills for troubleshooting and problem resolution.
• Strong verbal and written communication skills to provide updates to customers and teams.
• Willingness to work in a 24x7 shift rotation to ensure continuous monitoring and support.

RESPONSIBILITIES:

• Manage and monitor ETL (Extract, Transform, Load) processes to ensure seamless data integration and accurate data flow.
• Write and understand medium to high complexity SQL queries for data manipulation and analysis.
• Track and manage scheduled jobs, ensuring they run smoothly and troubleshooting when necessary.
• Address and resolve incidents and service requests within SLAs, ensuring minimal business disruption.
• Work closely with development and infrastructure teams to resolve issues and optimize performance.
• Monitor ticket progress and provide timely updates to customers regarding the status of their queries or issues.
• Use strong analytical skills to identify root causes of problems and implement effective solutions.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.