The ESM Architect leads service data architecture, integration architecture, and platform strategy in ServiceNow, ensuring data quality and governance across multiple teams.
Job Description Required Experience:
- 8-10 years of relevant experience
- Govern demand for inbound/outbound data feed intake and delivery.
- Collaborate with platform, product, EA, and EDS teams to ensure data in ServiceNow is fit-for-purpose.
- Ensure alignment of data model hierarchy to Enterprise Architecture (EA) and Enterprise Data Services (EDS) standards.
- Govern quality and certification of data models.
- Maintain ServiceNow data model usability while aligning with KPMG’s data model (CSDM alignment).
- Identify gaps in the data model and implement governance for modifications.
- Create TAP/TAP-Lite documentation for integrations.
- Oversee integration design documentation.
- Coordinate integration reviews and approvals with Risk, Security, and Privacy teams.
- Oversee periodic certification of integrations and APIs.
- Collaborate with EA team on integration solutions and rationalize out-of-the-box (OOTB) ServiceNow integration patterns.
- Coordinate the implementation strategy and roadmap for integrations.
- Governance and review of Mid server strategies and API accounts.
- Assess plugins and capabilities with product teams and developers to ensure platform currency.
- Provide strategic direction for ServiceNow Health Scan findings remediation.
- Review high-level designs for implementation efforts.
- Leadership role combining data architecture, integration architecture, and platform strategy in ServiceNow.
- Opportunity to influence enterprise-wide data and integration standards.
- Collaboration with multiple teams across the platform lifecycle.
- Two ServiceNow Mainline certifications including Certified System Administrator (CSA).
- Strong experience with API integration.
- Well versed in Common Service Data Model (CSDM).
- Experience in governance, architecture, and platform management within ServiceNow.
- Experience with BCP-DR GRC_ITSM.
- Security Operations Management ITSM.
- ServiceNow Architect and Developer experience.
Top Skills
APIs
Common Service Data Model
Governance
Integration Design
Platform Management
Servicenow
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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