Manage and drive end-to-end ITSM programs, collaborating with stakeholders, handling project management, budget analysis, and reporting, while ensuring client satisfaction and quality delivery.
Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc. 2. Job Description: • Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance • Managing several key/strategic projects at any given point in time preferably for ITSM • Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction • Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI • Maintaining strong business communication, presentation and conflict management • Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level • Managing relationships & status reporting within the organization, with clients & applicable third parties • Managing internal and external dependencies for the projects • Create and track a plan to deliver the program goals, including the technical implementation plan • Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables • Scope (requirements)/ backlog management, quality management and risks and issues management • Create & manage end-to-end program plans • Accountable for end-to-end delivery of overall project • Accountable & lead to deliver agreed solutions with agreed quality • Hands on experience on ServiceNow Agile 2.0 • Hands on experience on project management tools such as Microsoft project and proficient in MS Excel , PowerPoint
Top Skills
Itil
Microsoft Project
Excel
Ms Powerpoint
Servicenow
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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