The ESM Architect manages end-to-end ServiceNow projects, ensuring project delivery, scheduling, budgeting, and risk management while fostering stakeholder relationships.
ServiceNow Project Manager 1. Role Overview Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ServiceNow projects. Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes, CMDB, GRC, S2P modules. 2. Job Description: a. Create & manage end-to-end project plans b. Manage overall project schedules, budget, resources etc. c. Accountable for end-to-end delivery of overall project d. Accountable & lead to deliver agreed solutions with agreed quality e. Manage overall project risk tracking process f. Monitor and manage overall project scope g. Foster partnership with customers/stakeholders/sponsors 3. Desired Skills/Requirements: a. BE/B. Tech (minimum), MBA (IT/Operations) is preferred b. 8-10 years of minimum project management experience in IT c. ITIL® or ITSM certifications preferred. PMP certification is a must d. Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred) e. Detail-oriented f. Thrives in collaborative environment
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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