Lead ServiceNow/ESM implementations using ITSM best practices; develop custom apps and complex integrations; perform ServiceNow scripting (Business Rules, Script Includes, Client/Server scripts), Service Portal/widget creation; build REST/SOAP integrations and scripted APIs; implement Discovery, Service Mapping, Event Management, Orchestration; manage MID Server installation and domain-separated instances; implement LDAP/AD/SSO and certificate/OAuth2 authentication.
Must Have Experience • Experienced in implementation of ITSM solution using industry best practices. • Experienced in implementation of platform & Custom app platform development of Custom app and complex integrations • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation • Knowledge of Authentication via Auth 2.0, certificates and Mid Server • Implemented ServiceNow project in Domain separated instance • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. • Good knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Experience of Orchestration use case implementation
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.

