Designs and leads ServiceNow ITSM implementations and enterprise integrations. Develops scripts, workflows, portals, custom applications, and REST/SOAP APIs; manages MID Servers, Discovery, Service Mapping, Event Management, Orchestration, authentication, and domain-separated instances. Reviews existing environments, recommends best practices, and guides ServiceNow architecture and implementation. Requires extensive ServiceNow, ITSM, and architecture experience, along with mandatory ServiceNow certifications.
JOB TITLE SERVICENOW ARCHITECT (8-10 YEARS) Must Have Experience • Experienced in implementation of ITSM solution using industry best practices. • Experienced of implementing ITSM + (one of ITOM, ITAM, SPM, GRC, CSM, HRSD) • Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. • Knowledge of Authentication via Auth 2.0, certificates, and Mid Server • Implemented ServiceNow project in Domain separated instance. • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt. and Orchestration use cases. • Good knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation. Good to have Experience • Experience in working on Performance Analytics • Design and modification of ServiceNow Service Portal. • Review existing set up and provide best practice recommendations in line with the OEM. • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. • Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional • 8+ years of experience with ServiceNow required • 5+ years of experience with ITSM and in Architect role Academics • Certified System Admin – must have • CIS-ITSM, Certified Application developer, CIS – CSM must have • ITIL Foundations certification is preferred. • Bachelor’s degree or equivalent combination of education and experience. Experience in below:
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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