Job Description
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. Building on the vision and structure of our Payments business, the Payments Operations organization is evolving its operating model.
As a Senior Product Delivery Associate in Payment Operations - Intake & Delivery, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. The Intake and Delivery team has been established to support key existing products and new product offerings, such as Global Real Time Payments (RTP). With the focus of simplifying and standardizing operational services, enhance client experience and accelerate delivery of operational excellence. Support scalable product delivery, streamline processes, aid change initiatives, uphold compliance, and resolve delivery impediments.
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Facilitate impact assessments including in-scope operational functions and requirements to support product delivery
- Execute new services, product enhancements, and support the completion of change management activities across functional partners
- Write business requirements to support product feature/functionality delivery
- Monitor adherence to the firm's risk, controls, compliance, and regulatory requirements while maintaining effective end to end design into delivery
- Partner with business stakeholders to define current processes, systems, data flows, organizational landscape, key pain points/opportunities to improve the customer experience, create scalability, and increase resiliency
- Define and design operating models to achieve desired outcomes and develop hypotheses, business cases, and influencing key stakeholders to support these strategic recommendations
Communicate regular status updates to senior management and business stakeholders in an executive manner
Required qualifications, capabilities, and skills
- Minimum 3+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
- Exposure to operational management and change readiness workstreams
Preferred qualifications, capabilities, and skills
- Emerging knowledge of product release and deployment processes
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
