Senior Product Associate -Account Opening and Activation

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Account Opening and Activation team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development.
• Manages key relationships by working with engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs, further integration with the recommendation engine, and drive results.
• Communicates effectively and often by being vocal, sharing strategy, roadmap, progress, and insights broadly and systematically, and crafting the narrative and cadence for different partner and stakeholder audiences.
• Acts as a center for knowledge, possessing deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can affect change.
• Serves as a Technical & Customer Problem Solver by asking questions, defining the problem and where our platform sits in the Chase ecosystem, and understanding the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Values proficient knowledge of the product development life cycle.
• Requires experience in product life cycle activities, including discovery and requirements definition.
• Encourages developing knowledge of data analytics and data literacy.
• Looks for a customer-obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements.
• Appreciates demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results.
• Seeks a good team player and leader who inspires action and performance of their team and builds credibility across the enterprise.
• Values demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment, along with good partnership, consulting, and influence skills.

Preferred qualifications, capabilities, and skills

• Demonstrates prior experience working in a highly matrixed, complex organization.
• Exhibits passion and vocal presence, balanced with a willingness to learn, collaborate, and work across all levels and backgrounds.
• Thinks in a structured manner, communicates effectively, and is concise and impactful with excellent written and oral communication skills.
• Shows curiosity about overall product and offerings and contributes to solutions.
• Possesses technical expertise to collaborate with engineering teams.
• Prefers experience in driving change within organizations and managing stakeholders across multiple functions.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.