Coordinate scheduling and resources for Implementation and Professional Services, collaborate across teams to resolve customer queries, monitor and report campaign progress, support weekly reviews, track revenue data for reporting and forecasting, maintain process documentation and business system records, and provide administrative and data-entry support.
ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Key Responsibilities
· Scheduling of customer and internal resources for Implementation and Professional Services
· Collaborate with other departments to resolve any customer queries
· Monitor and report on progress of assigned campaigns and activities
· Support weekly reviews by providing timely updates on tasks and highlighting any blockers
· Ensure revenue related data is tracked and accurately recorded for reporting and forecasting
· Assist with creating and updating instruction manuals and process documentation
· Provide administrative support across Implementation and Professional Services, including documentation, data entry, and coordination tasks
· Maintain accurate records in business systems
Skills, Knowledge and Expertise
Exp: 2+ Yrs
· Strong grasp of verbal communication in English
· Strong grasp of verbal communication in English
· Strong written communication skills
· Good time management and the ability to prioritise a varied workload
· Pro-active positive approach to problem solving and continuous improvement
· Comfortable working to deadlines in a fast-paced environment
· Attention to detail and ability to follow processes accurately
· Demonstrates good analytical skills
· Proficiency in Microsoft Office, specifically Excel and Outlook
About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
