Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Quality Control Analyst in the Equipment Finance & Dealer Services team, you will have the opportunity to join a dynamic and growing team in a fast-paced and challenging area. You will be tasked with performing quality reviews across various functional teams, comprising of difficult, complex, or multilayered deals and transactions. This role provides an exciting opportunity to develop a strong knowledge of operational processes, collaborate with fellow Quality Analysts to determine best practices, and participate in quality-related projects.
Job Responsibilities
- Perform reviews of customer files and transactions against pre-established criteria for quality control.
- Enter information accurately in quality system of record for tracking and reporting.
- Ensure all quality-related requests are completed within service level agreement (SLA).
- Follows documented quality policies and procedures.
- Ensure testing job aids and procedures are kept current.
- Identify and escalate error trending for training/coaching opportunities.
- Develop documentation of results and activity, which can include the preparation of standard reports, process updates, and issue logs and tracking.
- Develop a strong knowledge of the Operational processes.
- Collaborate with fellow Quality Analysts to determine best practices.
- Provide feedback to processor regarding errors.
- Participate in quality related projects, control testing which includes control walk through discussion and sample gathering, and departmental projects as assigned.
Required qualifications, skills and capabilities
- Detail oriented with ability to work independently.
- Proactive/self-motivated including ability to work with moderate supervision.
- Strong organizational and multi-tasking skills with demonstrated ability to manage expectations.
- Ability to deliver on projects and tasks with competing priorities.
- Excellent written and verbal communication skills.
- Problem solving/Analytical skills - critical thinking.
- Excellent computer skills; proficiency in MS Excel.
- Ability to work in a team environment, partner with colleagues and develop positive working relationships for sharing risk identification & resolution practice, and perform research on projects as needed.
Preferred qualifications, skills and capabilities
- Quality Analyst/Business Analyst experience
- Knowledge of Equipment Finance and Dealer Services
Shift Schedule: 8pm-5am PHT, weekends off
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
