Senior Enterprise Operations Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Enterprise Operations Engineer

Overview
Employee Digital Experience is seeking an Senior Enterprise Operations Engineer to join our dynamic, entrepreneurial team with focus on administration and management of multiple Microsoft 365 tenants for Mastercard and mergers and acquisitions. The ideal candidate is passionate about continuous improvement, highly motivated, and possesses strong technical skills. In this role, the candidate will play a pivotal role in our organization's digital transformation journey by managing existing tenants and implementing new capabilities including new automated flows and apps using Microsoft's Power Platform and Copilot. They will work closely with various teams within the company to identify opportunities for automation, streamline processes, and enhance productivity.
Role
• This person will have an overall expertise and knowledge of the Microsoft 365 tenants, with a focus on administration and management that serves as a strong base for technical expertise for the Employee Digital Experience team.
• Knowledge and experience with Purview, retention management, and eDiscovery.
• Experience in administering and building automated flows and custom applications within Microsoft Power Platform (Power Apps, Power Automate).
• Collaborate with cross-functional teams to identify automation opportunities, understand business processes, and recommend solutions that improve efficiency and reduce manual effort.
• Provide training and support to end-users.
• Conduct thorough testing, debugging, and troubleshooting to ensure the reliability and availability of tenant features.
• Create comprehensive documentation of tenant configurations, ensuring knowledge transfer and future scalability.
• Stay up-to-date with the Microsoft 365 features and best practices to drive continuous improvement and innovation.
• Work collaboratively with operational teams, technical program managers, and key stakeholders to gather requirements, design solutions, and deliver on automation initiatives.
All About You
• Proven experience administering Microsoft 365 tenants.
• Demonstrated experience with all tenant capabilities including collaboration tools and automation, and Copilot.
• Knowledge of retention and eDiscovery capabilities.
• Strong understanding of business processes and the ability to identify automation opportunities.
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills; ability to work across diverse teams.
• Experience with PowerShell scripting and other command-line interfaces.
• Demonstrate strong analytical, troubleshooting and problem-solving skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.