Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Senior Software Engineer - Production Support- ADS
Summary of This Role:
We are seeking an experienced Senior Software Engineer to join our Production Support team. You will be responsible for ensuring the reliability, performance, and stability of our production systems. This role combines hands-on engineering expertise with operational excellence, requiring you to troubleshoot complex issues, implement performance improvements, and lead incident response efforts.
What Part Will You Play?
As a Senior Software Engineer in Production Support, you will:
Lead incident response and resolution for critical production issues, coordinating across teams to minimize downtime
Design and implement monitoring solutions to detect and prevent production issues before they impact users
Conduct root cause analysis on system failures and implement permanent fixes
Optimize system performance through code improvements, infrastructure enhancements, and architectural refinements
Develop automation and tooling to improve operational efficiency and reduce manual toil
Mentor junior engineers and establish best practices for production operations
Collaborate with development teams to ensure code quality, reliability, and performance before deployment
What Are We Looking For in This Role?
Minimum Qualifications
BS in Computer Science, Information Technology, Business / Management Information Systems or related field
7+ years of software engineering experience with at least 2 years in production support or site reliability roles
Strong proficiency in multiple programming languages (Java, Python, Go, C++, or similar)
Deep understanding of distributed systems, microservices architecture, and cloud platforms
Experience with incident management, troubleshooting, and problem-solving at scale
Solid knowledge of database systems, caching technologies, and message queues
Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines
Strong written and verbal communication skills
Bachelor's degree in Computer Science or related field (or equivalent experience)
Preferred Qualifications:
Experience with major cloud platforms (AWS, GCP, Azure)
Knowledge of observability tools (Control-M, Airflow, SSIS, ETC)
Experience with infrastructure as code (Terraform, CloudFormation)
Familiarity with security best practices and vulnerability management
Track record of leading high-stakes incident response
Open source contributions or public technical writing
Experience with Machine Learning or data pipeline systems
What Are Our Desired Skills and Capabilities?
Technical Skills:
Advanced debugging and diagnostics skills across multiple layers of the stack
Proficiency in shell scripting and automation (Bash, PowerShell)
Strong SQL and database query optimization experience
API design and RESTful/gRPC architecture understanding
Network troubleshooting and TCP/IP fundamentals
Linux system administration and configuration management
Operational Excellence:
On-call rotation readiness and ability to handle high-pressure situations
Alert fatigue reduction and observability mindset
Change management and deployment safety best practices
Capacity planning and scalability thinking
Blameless post-mortem facilitation
Soft Skills:
Collaborative problem-solving with cross-functional teams
Clear communication of complex technical concepts
Ability to balance speed and quality in incident response
Mentoring and knowledge-sharing capability
Documentation and technical writing excellence
Domain Expertise:
Understanding of SLAs, SLOs, and SLIs
Cost optimization and resource efficiency
Security incident response and vulnerability assessment
Operating Systems:
Linux (Ubuntu, CentOS, Debian, RHEL) - Required
Windows Server environments handling and troubleshooting - Required
Technical Languages:
Python
SQL
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
