Senior Specialist, Product Development

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Development

Senior Analyst, Product Operations (Installments)
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Mastercard Installments team creates new payment experiences for consumers by enabling Issuers and Merchants with the capability to offer short-term loans to consumers.
We are looking for a Product Operations Senior Analyst to join us in scaling our “Buy Now, Pay Later” (BNPL) offering into multiple markets with a focus on delivering and localizing BNPL capabilities in priority markets. The candidate will work with a cross-functional team of global and regional stakeholders to drive growth in multiple markets and provide periodic updates to key stakeholders in the organization.
Role
•  Support and optimize customer onboarding procedures
•  Engage Customer Implementation team to track all customer implementations
•  Partner with Global Customer Care, Customer Technical Services and Business Operations teams to build and monitor Product performance reports and dashboards to drive ongoing Product enhancements
•  Act as third-level support, and support customer escalations in partnership with Engineering teams
•  Collaborate regularly with cross-functional teams in support of delivering on new market setups
•  Support operational communications to stakeholders
•  Monitor and review transaction processing and exceptions of merchants participating in program
•  Create and update internal and external implementation documents and process flows
All About You:
The ideal candidate for this position should have:
•  Experience in managing projects and processes across cross-functional teams
•  High-level knowledge of APIs, databases and platforms is required
•  Basic understanding of SQL, with the ability to modify and occasionally write queries to extract data from various sources
•  Basic understanding of the card payment system (Auth, clearing, settlement, ISO messages)
•  Good understanding of the BNPL and Installments business, current players and market trends
•  Basic understanding of Mastercard technology assets – preferred
•  Scaled Agile Framework program management (SAFe) is a benefit
•  Effective communication and storytelling
•  Digital fluency and deep understanding of use cases for digital payments
•  Critical thinking and curiosity
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.