The Senior Support Manager ensures 24/7 storage service availability, manages storage solutions and technologies, and leads incident resolution.
Key Areas of Responsibilities
- Ensure 24/7 availability of storage services through proactive management, monitoring, and timely response to critical issues.
- Engineer storage administration solutions to meet project and operational requirements.
- Manage and support Veeam and Networker backup and restore technologies.
- Maintain best practices for storage management across diverse environments.
- Conduct fault analysis and reporting on performance exceptions using log data.
- Monitor storage performance and execute capacity planning proactively.
- Coordinate and implement software upgrades, patches, and hot fixes for storage systems.
- Create and modify scripts to automate tasks as needed.
- Collaborate on enhancements to improve the stability, security, efficiency, and scalability of the storage environment.
- Provide weekend support as required.
- Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.
- Manage storage infrastructure remotely.
- Lead incident resolution calls, ensuring effective problem management to mitigate risks.
- Collaborate with application developers, DBAs, Unix, and Wintel system administrators to address data storage needs and performance challenges.
- Identify opportunities to optimize operational processes and track system performance trends.
Requirements
- Extensive experience with deploying, configuring, and managing storage solutions, including PureStorage, EMC PowerMax, VMAX, Unity, HPE 3PAR/Primera/Alletra, NetApp C mode, and Huawei Oceanstor Dorado.
- Proficiency in implementing and managing advanced storage replication technologies such as Pure ActiveCluster, HPE Peer Persistence, PowerMax SRDF/Metro, Snapshots, RecoverPoint, and NetApp Snapmirror.
- Experience with object-based storage (EMC ECS, NetApp SnapLock) and performing storage refreshes and data migrations in coordination with application teams.
- Strong understanding of designing, configuring, and troubleshooting Fabric environments using Brocade and Cisco switches.
- Familiarity with protocols including NFS, SMB, iSCSI, NDMP, FCIP, and REST, including troubleshooting file share access and performance issues.
- Knowledge of operating systems such as Linux, Windows, and VMware, including troubleshooting SAN/NAS connectivity and performance.
- Experience with Veritas Volume Manager and Veritas Cluster Server
- Proficiency in automation using scripting languages such as Shell, Perl, or Python.
- Familiarity with VEEAM and EMC Networker backup and recovery products. Knowledge of software-defined storage technologies like Dell PowerFlex and NetApp ONTAPSelect.
- Overall, 10-15 yrs experience in IT
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Top Skills
Alletra
Brocade
Cisco
Dell Powerflex
Emc Ecs
Emc Networker
Emc Powermax
Fcip
Hpe 3Par
Hpe Peer Persistence
Huawei Oceanstor Dorado
Iscsi
Linux
Ndmp
Netapp C Mode
Netapp Ontapselect
Netapp Snaplock
Netapp Snapmirror
Nfs
Perl
Powermax Srdf
Primera
Pure Activecluster
Purestorage
Python
Recoverpoint
Rest
Shell
Smb
Snapshots
Unity
Veeam
Veritas Cluster Server
Veritas Volume Manager
Vmax
VMware
Windows
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