Senior Technical Product Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

We are seeking a technically strong and execution-oriented Technical Product Manager to help advance the Windchill+ SaaS platform. The role partners closely with Product Management, Platform R&D, Quality Assurance, Cloud Engineering, and service operations teams to translate platform requirements into well-defined, executable development backlogs.

The immediate focus is platform release execution performed directly with R&D teams. This includes release readiness, technical improvements, security and compliance changes, infrastructure evolution, validation, retrofitting, and other work required to advance and maintain the platform. The TPM will operate under the mentorship of the lead Windchill+ Platform TPM while progressively assuming ownership of recurring backlog, dependency, and release-management responsibilities.

Over time, the role will expand into broader service-level improvements. The TPM will help define how platform capabilities affect the Windchill+ service experience and will apply Design for Operations thinking earlier in the development lifecycle. Design for Operations is an evolving practice within the organization, and this role will help establish practical ways to incorporate operational requirements, installed-base impacts, customer enablement, and service readiness into backlog definition.

The responsibilities below represent a superset of the work this role may perform. Actual day-to-day focus will vary over the course of any given release and across releases. The TPM is not expected to perform all of these responsibilities all of the time, or to do so without support from the broader team.

·    Partner directly with Windchill+ Platform R&D teams to define, refine, prioritize, and maintain executable product backlogs.

·    Translate product, service, security, compliance, and operational requirements into clear deliverables, epics, stories, acceptance criteria, and release outcomes.

·    Own day-to-day TPM execution for assigned platform initiatives through discovery, planning, development, validation, and release.

·    Coordinate platform readiness for Windchill product releases, maintenance releases, security updates, supporting component changes, and installed-base retrofits.

·    Work with engineering and QA leads to assess technical approaches, dependencies, resource needs, delivery estimates, validation requirements, and release feasibility.

·    Lead backlog refinement and support sprint planning, PI planning, release planning, story acceptance, and TPM readouts with globally distributed Agile teams.

·    Manage work across Product Management, Platform R&D, QA, Cloud Engineering, operations, integrated products, and shared services, converting dependencies into explicit backlog and accountable ownership.

·    Facilitate technical discovery and design spikes when requirements, architecture, or operational impacts are not sufficiently understood.

·    Maintain a reliable view of planned, completed, deferred, and at-risk work; identify decisions and escalations early enough to protect delivery.

·    Balance urgent tactical needs with longer-term platform objectives and roadmap priorities.

·    Begin applying Design for Operations to assigned work by considering provisioning, configuration, monitoring, support, maintenance, security, upgrades, retrofitting, validation, and customer enablement during backlog definition.

·    Continuously strengthen technical and product-management expertise through hands-on collaboration, mentoring, and formal or self-directed learning.

As experience and organizational practices mature, the TPM will expand from hands-on platform execution into broader service-level ownership:

·    Independently manage multiple platform workstreams across releases, including more complex cross-team and installed-base changes.

·    Lead selected Design for Operations assessments and help evolve the organization's methods, templates, and working practices.

·    Define how proposed capabilities change the experience for customers, administrators, partners, support teams, and service operators.

·    Own selected service improvements from definition through release, connecting the intended service experience to the required platform, automation, documentation, enablement, and operational backlog.

·    Partner with the Offering Owner on changes that affect the Service Guide, service catalog, customer commitments, or broader offering definition.

·    Provide broader Windchill+ TPM coverage, enabling the lead platform TPM to concentrate on strategic, cross-offering, and technically complex initiatives.

·    Strong experience with enterprise software development, platform engineering, cloud services, DevOps, systems integration, or SaaS delivery teams.

·    Demonstrated ability to translate technical and business requirements into an executable Agile backlog.

·    Experience writing deliverables, epics, user stories, acceptance criteria, and technical requirements.

·    Experience prioritizing backlogs and performing story or release acceptance.

·    Working knowledge of Scrum, Agile planning, backlog refinement, and iterative software delivery.

·    Ability to understand complex technical dependencies and drive decisions across multiple engineering and stakeholder teams.

·    Strong written and verbal communication skills, with the ability to work effectively with developers, architects, QA engineers, operations teams, Product Managers, and senior stakeholders.

·    Ability to work independently while maintaining alignment across globally distributed teams.

·    Bachelor's degree in engineering, computer science, science, mathematics, or an equivalent technical discipline.

·    Experience with Windchill installation, deployment, administration, integrations, or functional capabilities.

·    Experience with Microsoft Azure or other public or private cloud platforms.

·    Familiarity with cloud infrastructure, DevOps pipelines, infrastructure automation, Docker, Kubernetes, or enterprise application deployment technologies.

·    Familiarity with Java-based enterprise application architectures, REST APIs, scripting, Linux, and secure communication technologies.

·    Experience with Jira or similar requirements and backlog management systems.

·    Understanding of application security, compliance, identity and access management, monitoring, and operational validation.

·    Experience supporting SaaS releases, platform updates, maintenance releases, security updates, or installed-base retrofits.

·    Exposure to service design, operational readiness, or product-to-operations transition practices.

·    Typically 6 or more years of relevant experience in enterprise software development, technical product management, engineering delivery, cloud services, systems integration, deployment, or customer-facing technical roles.

·    Formal Product Manager or Product Owner experience is valuable but is not required when the candidate has demonstrated ownership of complex technical delivery and engineering backlog.

·    Experience coordinating work across multiple teams or systems is strongly preferred.

·    The candidate should be comfortable starting in a hands-on execution role and growing into broader service-level ownership.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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