Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

"Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
As part of an exciting, fast paced environment developing payment authentication and security solutions at Mastercard, this position will provide project management for one or more SCRUM teams within the development lifecycle for Mastercard ecommerce payment authentication platform.
Role:
• Facilitate scrum ceremonies, including daily standups, sprint planning, sprint reviews, retrospectives, technical review sessions, backlog grooming, and story point estimation.
• Manage the scrum board in ALM, ensuring that story status, card color, ownership, and other fields are updated accurately.
• Coordinate with cross-functional teams and participate in scrum-of-scrums (release call) with the Program/Release Train Engineer (RTE).
• Work closely with technical and business owners to deliver world-class solutions to complex business challenges.
• Provide communication and coordination support to foster a self-organizing and self-managing team that effectively employs Agile practices. Assist in removing impediments and offer coaching and leadership to facilitate Scrum development.
• Actively identify and resolve impediments to keep the team focused on achieving iteration goals.
• Manage risks and dependencies at the scrum team level, ensuring alignment with overall project objectives.
• Support the team in achieving goals related to quality, predictability, flow, and velocity.
• Build a high-performing team by addressing interpersonal conflicts, challenges, and growth opportunities. Escalate personnel issues to management only after internal resolution efforts have been exhausted.
• Guide the team in the utilization of Agile and Scrum practices.
• Monitor project health and quality proactively, providing feedback to the RTE and management.
• Ensure timely and effective communication with the Project Manager and stakeholders throughout the project lifecycle.
• Serve as the liaison between business and technical teams, facilitating collaboration and understanding.
• Coordinate the implementation and monitoring of project management policies and procedures, addressing moderately difficult problems as they arise.
All About You:
• Proven experience in Technical Project Management.
• Advanced understanding of Agile methodologies and their effective application in various contexts.
• High-energy, detail-oriented, and proactive, with the ability to thrive under pressure in an independent environment.
• Strong verbal and written communication skills, along with excellent relationship-building, collaboration, and organizational abilities.
• Required experience in project management.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.