The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
The SVP of Transfer Agency Operations is accountable for the overall performance, governance, and strategic direction of the Transfer Agency function across multiple regions. The role requires balancing operational
excellence, regulatory compliance, client satisfaction, talent development, financial management, and large-scale transformation initiatives.
Operational Excellence
• Drive productivity, quality, and turnaround time improvements.
• Implement automation and process optimization initiatives.
• Establish and monitor global KPIs, SLAs, and performance scorecards.
• Ensure operational resilience through business continuity planning.
• Deliver measurable efficiency and cost-saving outcomes.
Governance, Risk & Compliance
• Maintain governance and control frameworks across all TA locations.
• Ensure audit readiness and regulatory compliance.
• Lead AML/KYC, FATCA, CRS, and regulatory reporting oversight.
• Act as key contact for regulators, auditors, and compliance stakeholders.
• Promote proactive risk identification and remediation.
Client & Stakeholder Management
• Act as senior escalation point for strategic clients.
• Partner with Product, Technology, Compliance, and Relationship teams.
• Lead service improvement initiatives.
• Represent the organization in industry forums and governance meetings.
People Leadership
• Lead geographically dispersed teams.
• Build a high-performance and accountable culture.
• Drive talent development and succession planning.
• Develop future-ready capabilities through reskilling initiatives.
Change & Transformation
• Sponsor and oversee strategic change programs.
• Lead technology implementations and operating model enhancements.
• Establish governance, milestones, and resource plans.
• Ensure timely delivery of transformation outcomes.
Financial & Resource Management
• Own operational budgets and cost management.
• Drive automation and consolidation opportunities.
• Lead workforce planning and forecasting.
• Balance service quality with efficiency objectives.
Critical Competencies
Transfer Agency Operations, AML/KYC, FATCA/CRS, Regulatory Reporting, Operational Risk Management,
Audit & Controls, Process Re-engineering, Digital Transformation, Strategic Leadership, Stakeholder
Management, Change Leadership, Commercial Acumen.
Success Measures
SLA achievement, client satisfaction, reduction in operational risk incidents, positive audit outcomes, productivity
improvements, automation benefits, employee engagement, successful program delivery, and financial
performance against budget
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
