Design, implement, and integrate ServiceNow ITOM/Service Mapping solutions across global locations. Translate business requirements into technical designs, develop scripts and integrations, perform integration testing, support UAT and production deployments, troubleshoot issues, and collaborate across teams to ensure quality delivery and adherence to best practices.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
Job Description
REQUIREMENTS:
- Experience - 5.5+yrs years
- Strong experience in ServiceNow ITOM, CMDB, and Service Mapping
- Hands-on experience in ServiceNow integrations
- Experience in other modules like SPM or GRC or HRSD along with ITIL knowledge
- ServiceNow certification (any module)
- Strong understanding of ITOM and Service Mapping concepts
- Ability to translate business requirements into technical solutions
- Experience in developing and implementing technical solutions and performing integration testing
- Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions)
- Good understanding of CMDB data model and relationships
- Strong communication and stakeholder management skills
- Ability to work in a global delivery environment
RESPONSIBILITIES:
- Work with the ServiceNow team to implement solutions across global locations
- Provide technical expertise in ServiceNow ITOM module, especially Service Mapping
- Design and implement ServiceNow integrations
- Understand business needs and align them with standardized processes and system design
- Develop and implement technical solutions on the ServiceNow platform
- Perform component integration testing and ensure quality delivery
- Support UAT and production deployments
- Collaborate with cross-functional teams for seamless project execution
- Troubleshoot and resolve technical issues
- Ensure adherence to best practices and continuous improvement
- Participate in design and code reviews and provide recommendations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
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