Design, develop, and implement ServiceNow ITSM solutions including integrations, workflows, and automations. Translate business requirements into technical solutions, support testing and deployments, troubleshoot issues, and continuously improve system performance and user experience.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Total Experience - 5+ years
- Strong hands-on experience with the ServiceNow ITSM module
- Experience in integrating ServiceNow with third-party applications using REST APIs or Integration Hub
- Proficiency in designing and configuring workflows and automations using Flow Designer
- Strong knowledge of JavaScript, ServiceNow scripting, and custom application development
- Solid understanding of IT Service Management (ITSM) modules
- Ability to work collaboratively in cross-functional teams in time-sensitive environments
- Excellent communication skills
- Prior experience in enhancing local IT experiences using ServiceNow automation is an added advantage
RESPONSIBILITIES:
- Understand and analyze business requirements and translate them into technical solutions
- Design, develop, and implement ServiceNow ITSM solutions
- Build and manage integrations with external systems
- Develop and configure workflows and automations using Flow Designer
- Customize ServiceNow applications using scripting and best practices
- Collaborate with stakeholders to ensure timely delivery
- Support testing, UAT, and production deployments
- Troubleshoot issues and provide effective solutions
- Continuously enhance system performance and user experience through improvements and automation
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
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