Systems Operations Manager

About this role:

• Wells Fargo is seeking a Systems operations Manager..

In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 4+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Job Expectation:

• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system,
• as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported
• system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify
• them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy
• Lead medium to large cross-organizational transformational efforts in Platform space
• Deliver results in less defined & constantly changing environments
• Communicate with broad, deep and diverse audiences, including technology and business leaders; ability to simplify complex
• messages for consumption
• Build long term relationships with a broad set of partners and influence them to a common vision and strategy
• Bring in operational management and sustainment for horizontal systems/services within Platform monitoring domains.
• Partner to influence and support innovation & continued drive towards automation, touch less operational sustainment as a
• design/architecture construct working with CIO technology partners/managers
• Operational sustainment and reduce risks in the eco-system by aggressively pursuing safety and soundness type of actions
• not limited to vulnerability, patching, end of life and resiliency
• Oversight of all Production/BCP support activities for the platform and applications with 24x7 coverage model in a global
• team setup.
• Drive operational management via MIM/Incident response, communication and tracking along with root cause identification
• and closure.
• Oversight of all production eco-system changes.
• Provides operational continuity through the development, management, measurement, analysis and reporting of key servicelevel
• metrics as required by management
• Manages continuous services improvements and drives innovation to ensure SLAs and OLAs for the critical business
• processes, applications and partner interfaces
• Regular presentation of Production performance and incident, root cause and preventative actions, and trend analysis to
• technical and business Management teams.
• Maintain and update all Production related documentation (e.g. game plans, run books, procedures, processes).
• Ensure effective Production systems monitoring, alerting instrumentation and notification response/maintenance.
• Budget and cost management of resources, including managing of overtime and time-off.
• Lead teams with integrity and create an environment where your team members feel included, valued, and supported to do
• work that energizes them.
• Ability to productively multi-task and manage multiple concurrent issue resolution work-streams, project deliverables across
• portfolio in an agile way with changing priorities.
• Strong written, oral communication skills along with documentation practice.
• Experience with the Microsoft Office suite (Word, Excel) required, Collaboration Tools set - JIRA, Confluence etc

Desired Qualifications:

• Experience and knowledge of leading PEGA

Posting End Date:
17 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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