Kustomer

200 Total Employees

Year Founded: 2015

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What's the Company Culture Like at Kustomer?

Kustomer Employee Perspectives

I’m big on making sure everyone’s happy with their job. Do they enjoy what they’re doing, who they’re working with and feel like they’re making a difference? That’s a big deal for me.

David Rubinstein, Vice President, Sales

From the article: Building a Culture of Sales Success at Kustomer

Kustomer Employee Reviews

Kustomer's new path forward brings generative AI advancements to the platform. Generative AI's new approach to building personalized context in our features leverages inputs and outputs within our data. A core tenet of ours is building these features in a responsible and ethical way by respecting privacy and security principles above all else.

Patrick , Software Engineering Manager

What People Are Saying About Kustomer

Collaborative & Supportive Culture: Colleagues are often characterized as low-ego and willing to help each other, creating a day-to-day support system. Teams emphasize having each other’s backs, with mentorship and approachable leaders in some groups.
Recognition, Pride & Shared Success: Formal recognition mechanisms exist, including established awards and public celebration of contributions, and some individuals highlight that their impacts are genuinely appreciated. Company rituals and connection-building events reinforce shared wins and a sense of belonging.
Accountability & Ownership: Cross-functional squads and a “skrappy,” bias‑to‑action approach give individuals noticeable ownership and autonomy to move work forward. Fast iteration and minimal red tape are cited as enabling visible impact.