Kustomer

200 Total Employees

Year Founded: 2015

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What's It Like to Work at Kustomer?

Kustomer Employee Reviews

What I love about Kustomer is how it blends the agility of a startup with the experience of a company founded by serial entrepreneurs with multiple successful exits and over 50 years in CX. We move fast, build thoughtfully, and bring a level of maturity that’s rare in early-stage companies. It’s an amazing place to scale, learn, and lead.

Rachel, VP, Product

I have had the opportunity to work with an incredible group of people who all share the singular goal of building an amazing product. Each one of us has an impact on Kustomer's success, and opportunities to make our customers happy.

Brandon, Software Engineer, Full Stack

We've started a tradition we refer to as Kamp Kustomer - a yearly in-person retreat where we come together in fun locations like the Poconos to reconnect, build trust within our teams, and collaborate. It's a great chance to unwind from the daily routine and we always return with renewed energy and focus.

Catherine, Senior Technical Writer

Something that I’ve learned during my time at Kustomer is the power of embracing your team’s knowledge. As professionals in the workforce, we’re often pushed into thinking that we need to know everything and work in a silo. Everyone at Kustomer embraces collaboration and supporting each other through their projects. It’s very special in that way.

Lauren, Customer Success Manager

I'm working on a project to help 3 different teams (maybe more) and it's so great being able to work cross functionally on this here at Kustomer. I've tried to launch something like this at 2 other organizations and always ran into hurdles. The team here has been so open minded and I can't wait to finally get this out to our teams and customers.

Jay, Partner Manager

The People/Talent teams are working hard to add 50+ people to Kustomer in 2023! The challenge of finding great teammates who can help us be a better company than ever before is no small feat. We work hard to ensure that everyone we hire brings something unique to our Krew and is excited to work with others in order to make our vision come to life.

Tanya, Chief People Officer/ Chief of Staff to the CEO

What People Are Saying About Kustomer

Benefits & Perks: Benefits include 100% employer‑paid medical, dental, and vision for employees and families, flexible time off, parental and fertility benefits, phone/Wi‑Fi stipends, home‑office support, and company retreats. Flexibility around remote/hybrid work and periodic in‑person events is highlighted alongside these perks.
Innovation & Products: Work centers on an AI‑native CX platform with AI Agents and AI Voice, modern stacks, fast iteration, and close engineering–product collaboration. The spinout era is framed as an opportunity to move faster and continue shipping AI‑focused features.
Team Support: Colleagues are often described as low‑ego, collaborative, and helpful, with cross‑functional squads and a “One Krew” ethos emphasizing trust, ownership, and follow‑through. Diversity initiatives and ERGs are cited as part of the collaborative, inclusive environment.