Kustomer
Kustomer Mission, Purpose & Impact
Kustomer Employee Perspectives
Ultimately, my goal is to build a high-performing team that is successful in achieving its objectives and where individuals feel valued, challenged and inspired to do their best work,” Bothwell said. “I want us to be known for our innovative solutions, our collaborative spirit and our unwavering commitment to excellence.
We look for people who are passionate about enhancing the customer service experience for everyone involved,” he said. “We’re a high-growth business with no plans of slowing down and seek agile learners who want to learn and be challenged every day as we push the boundaries of AI in our platform.
What People Are Saying About Kustomer
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Benefits & Perks: Benefits include 100% employer‑paid medical, dental, and vision for employees and families, flexible time off, parental and fertility benefits, phone/Wi‑Fi stipends, home‑office support, and company retreats. Flexibility around remote/hybrid work and periodic in‑person events is highlighted alongside these perks.
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Innovation & Products: Work centers on an AI‑native CX platform with AI Agents and AI Voice, modern stacks, fast iteration, and close engineering–product collaboration. The spinout era is framed as an opportunity to move faster and continue shipping AI‑focused features.
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Team Support: Colleagues are often described as low‑ego, collaborative, and helpful, with cross‑functional squads and a “One Krew” ethos emphasizing trust, ownership, and follow‑through. Diversity initiatives and ERGs are cited as part of the collaborative, inclusive environment.
