Mastercard
Mastercard Leadership & Management
Frequently Asked Questions
Managers at Mastercard are more than supervisors, they are coaches and partners in growth. Our leadership approach is rooted in The Mastercard Way, emphasizing empathy, transparency, and accountability. People leaders are trained to create environments where employees feel supported, valued, and empowered to succeed.
Support comes through regular check-ins, career conversations, and access to tools like Unlocked, our internal talent marketplace, which helps employees explore projects, mentorships, and learning opportunities. Managers also champion wellbeing by promoting flexible work arrangements and mental health resources, including our global Mental Health Champions program.
Clear communication is a priority. Leaders use structured processes such as Up on Strategy, a global initiative that keeps teams aligned with strategic priorities through videos, articles, and interactive sessions. Goals and expectations are reinforced during performance reviews, team meetings, and quarterly town halls. Leaders encourage open dialogue, inviting feedback to ensure clarity and alignment. This approach helps employees understand not only what needs to be achieved but also why it matters.
