The End User Computing Analyst supports end-user devices, troubleshoots issues, manages software installations, and collaborates with IT teams to enhance user satisfaction.
Job Title: End User Computing Analyst
Location: Pune, Maharashtra, India
Experience: 3-5 years
Job Description:
The End User Computing Analyst will be responsible for ensuring the effective operation of end-user devices, providing technical support, and maintaining a high level of customer satisfaction. The role involves managing desktop, laptop, and mobile devices, troubleshooting hardware and software issues, and collaborating with IT teams to implement solutions.
- Provide prompt and professional support to end-users through various communication channels (email, phone, and in-person).
- Resolve incidents and service requests related to end-user computing devices, applications, and services.
- Perform installations, configurations, and upgrades of hardware and software.
- Conduct training sessions for end users on new technologies and software applications.
- Collaborate with IT teams to ensure compliance with security policies and best practices.
- Document support processes, incidents, and resolutions in the ticketing system.
- Assist in the deployment and maintenance of workstations, laptops, and mobile devices.
- Participate in IT projects and initiatives as required.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in end-user computing support or IT support.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Excellent troubleshooting skills and ability to work with minimal supervision.
- Strong verbal and written communication skills.
- Certification in ITIL, CompTIA A+, or similar is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and inclusive work environment.
Top Skills
Comptia A+
Itil
macOS
Microsoft Office Suite
Windows
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
