What will you do:
The EUC Ops Analyst will be responsible for the day-to-day operations and support of end-user computing technologies, ensuring that users have a seamless experience with their devices and applications. This role involves troubleshooting technical issues, providing support and training to end-users, and collaborating with other IT teams to improve and streamline processes.
How you will do it:
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Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices.
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Troubleshoot hardware and software issues, ensuring timely resolution.
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Collaborate with cross-functional teams to implement and enhance end-user computing solutions.
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Document support processes and update knowledge base articles.
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Assist in onboarding new users, including setup and configuration of devices.
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Participate in training sessions to educate users on new technologies and processes.
What we look for:
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Bachelor’s degree in IT, Computer Science, or equivalent experience required.
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1 to 3 years of experience in IT support or a related field.
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Strong troubleshooting skills with knowledge of various operating systems.
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Familiarity with IT service management tools and ticketing systems.
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Excellent communication skills and the ability to work with both technical and non-technical users.
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Proactive attitude with a focus on continuous improvement.
Awards and Recognitions:
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Great Place to Work-Certified, Oct 2023 - Oct 2024.
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Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability.
