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Johnson Controls

EUC Ops Analyst

Posted 2 Days Ago
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Pune, Mahārāshtra
Junior
Pune, Mahārāshtra
Junior
The EUC Ops Analyst supports end-user computing by troubleshooting technical issues, providing user training, and improving IT processes.
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EUC Ops Analyst

Job Title: EUC Ops Analyst
What will you do:
The EUC Ops Analyst will be responsible for the day-to-day operations and support of end-user computing technologies, ensuring that users have a seamless experience with their devices and applications. This role involves troubleshooting technical issues, providing support and training to end-users, and collaborating with other IT teams to improve and streamline processes.
How you will do it:
  • Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices.

  • Troubleshoot hardware and software issues, ensuring timely resolution.

  • Collaborate with cross-functional teams to implement and enhance end-user computing solutions.

  • Document support processes and update knowledge base articles.

  • Assist in onboarding new users, including setup and configuration of devices.

  • Participate in training sessions to educate users on new technologies and processes.


What we look for:

  • Bachelor’s degree in IT, Computer Science, or equivalent experience required.

  • 1 to 3 years of experience in IT support or a related field.

  • Strong troubleshooting skills with knowledge of various operating systems.

  • Familiarity with IT service management tools and ticketing systems.

  • Excellent communication skills and the ability to work with both technical and non-technical users.

  • Proactive attitude with a focus on continuous improvement.


Awards and Recognitions:

  • Great Place to Work-Certified, Oct 2023 - Oct 2024.

  • Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability.

Top Skills

It Service Management Tools
Operating Systems
Ticketing Systems

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