The EUC Ops Analyst will support end-user computing operations, troubleshoot IT issues, manage devices, and document user requests.
Job Description: EUC Ops Analyst
What you will do:
As an EUC Ops Analyst, you will be responsible for supporting end-user computing operations, ensuring efficient and effective IT service delivery. You will assist in troubleshooting technical issues, maintaining systems, and supporting users in a timely manner. Collaborate with cross-functional teams to enhance user experience and streamline processes.
How you will do it:
- Provide first-level technical support for end-user computing issues.
- Assist in the deployment and management of end-user devices, ensuring compliance with company policies.
- Participate in troubleshooting user-reported incidents and problems.
- Support the implementation of IT projects related to end-user computing.
- Maintain accurate documentation of processes and user requests.
What we look for:
- 0-1 year of experience in IT support or related field.
- Basic understanding of operating systems, software applications, and hardware.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Problem-solving skills and a willingness to learn.
JCI is dedicated to fostering a diverse and inclusive work environment where every employee is valued and empowered to reach their full potential.
Top Skills
Hardware
Operating Systems
Software Applications
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
