Process Manager

Role: Business Analyst 

The Business Analyst works in close co-ordination with all business owners and IT team members to analyze, design, document and implement solutions to business challenges.

Key Responsibilities

• Requirements Gathering & Analysis

  • Significant experience with software development-lifecycle and web technologies 

  • Elicit, analyze, and document business and software requirements (BRD, SRS).

  • Translate business needs into functional and non-functional requirements for developers.

  • Able to create proper functional requirements and detail specifications. 

  • Ability to break down business problems into logical tasks 

• Process Modeling

  • Create workflow diagrams and process maps for current and future states.

  • Identify opportunities for process improvement. 

  • Must have cross-functional business and application knowledge 

• Communication & Collaboration

  • Ability to lead meetings with multiple stakeholders

  • Excellent problem-solving skills with analytical mindset; Attention to detail

  • Exceptional interpersonal skills.

  • Excellent written and verbal communication skills

  • Act as a liaison between stakeholders, developers, and project managers.

  • Facilitate meetings and ensure clarity of requirements across teams. 

• Backlog & Change Management

  • Manage and prioritize product backlog (features, enhancements, bug fixes).

  • Evaluate and manage change requests, assessing impact on scope and budget. 

• Testing & Validation

  • Prepare test cases and coordinate User Acceptance Testing (UAT).

  • Validate that delivered solutions meet business requirements. 

• Reporting & Documentation

  • Maintain detailed documentation of requirements, workflows, and outcomes.

  • Generate reports and dashboards for stakeholders. 

Required Skills & Qualifications

• 5+ years of experience in business analysis role in software/application development 
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Agile/Scrum methodologies (user stories, sprints).
• Proficiency in tools like JIRA, Confluence, MS Visio, or similar, MS Office (Word, Excel, PowerPoint.

• Conceptual understanding of RDMS concepts

• Proficiency in HTML Editor tools 

• Basic understanding of software development and IT systems.

• Must demonstrate a positive and professional attitude, personal integrity, problem solving ability 

Preferred Qualifications & Certifications

• Degree in computer engineering, business administration, or related field
• CBAP (Certified Business Analysis Professional)
• PMI-PBA (Professional in Business Analysis)
• Agile certifications (CSPO, SAFe BA).

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.