Top Tech Jobs & Startup Jobs in Pune

Handles customer inquiries through phone, chat, and email in a 50% voice and 50% non-voice role. Responsibilities include gathering and verifying customer information, researching remittance transactions, reviewing documents, coordinating with partners, and meeting performance metrics. The position requires strong communication, customer service, multitasking, research, computer navigation, and attention to detail. It is an onsite role in Pune with rotating shifts, including weekends and holidays.

Reviews financial transactions to identify fraud, AML concerns, account takeovers, and other risks. Contacts customers and banking institutions to verify transactions, gathers KYC and compliance documents, documents findings, resolves escalations, supports customer service, and contributes to process improvement. The role requires accurate decision-making, strong communication, customer protection skills, computer proficiency, and willingness to work onsite in Pune on rotating shifts, weekends, and holidays.

Leads conversational AI engineering teams, including hiring, coaching, delivery planning, stakeholder management, and technical documentation. Oversees Cognigy and Amazon Lex/Amazon Q chatbot and voice-bot implementations, conversational design, NLU/LLM practices, testing, monitoring, integrations, reliability, observability, incident response, security, and compliance.

Conduct end-to-end volume recruitment for BPO and call-center roles, including candidate sourcing, screening, behavioral interviewing, profiling, presentation to hiring managers, interview scheduling, and accurate system data entry. Support internal hiring processes and team hiring targets while working onsite in a fast-paced, project-based environment with mid- to night-shift availability.

Create and execute manual and automated tests for web and mobile applications. Develop test plans, automate functional testing with Selenium and Appium, document defects, and support regression, performance, API, and exploratory testing. Collaborate within Agile teams, use test management and issue-tracking tools, analyze technical issues, and maintain current knowledge of testing technologies. The role requires working a 2 pm to 11 pm IST shift.

Design, develop, and maintain conversational AI chatbots and voice bots; implement complex conversational flows and NLP training; integrate APIs and CRM systems (Salesforce, RingCentral); build multi-language deployments; write optimized Node.js/Python code with unit tests and code reviews; work in Agile teams using JIRA. Must hold a conversational AI platform certification and work IST 2pm–11pm shift.