Top Customer Support Jobs in Pune

Provide advanced technical support for escalated customer issues across email, phone, and chat. Troubleshoot Zebra products, collaborate with engineering and product teams, document resolutions, create knowledge base content, analyze support trends, and improve service processes. Train and mentor junior team members, maintain stakeholder relationships, and stay current with emerging technologies and industry practices.

Provide phone and email support for Paymode-X SaaS customers, resolve technical issues, document interactions in CRM, manage resolution timelines, identify software defects, and escalate problems internally. The role requires strong communication, troubleshooting, organization, customer relationship management, and the ability to handle multiple priorities while maintaining a positive customer experience.

Administers Zendesk and related integrations, manages contact centre workflows, workforce planning, forecasting, scheduling, and real-time monitoring. Develops dashboards, reports, and analytics covering service levels, productivity, customer experience, and operational performance. Partners with Operations, Quality, and Training teams to identify root causes, automate reporting, improve workflows, and deliver staffing and performance recommendations.

Provides email and chat support for email verification platforms. Handles onboarding, account and billing issues, platform navigation, troubleshooting, ticket triage, SLA compliance, and escalations. Tier 2 responsibilities include API, webhook, database, deliverability, DNS, and integration troubleshooting, plus bug documentation and Tier 1 mentorship. The role also supports retention, product adoption, expansion opportunities, knowledge-base development, and workflow optimization.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Manage live chat support through Pylon for employers, employees, and contractors with payroll, benefits, and account questions. Resolve issues or escalate them appropriately, document interactions, follow up on pending inquiries, and maintain empathetic, professional communication. Work rotating shifts, including evenings, nights, weekends, and holidays, to support 24/7 coverage.

Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Responsibilities include troubleshooting client issues, processing requests, escalating cases through Salesforce and Jira, verifying documents, preparing reports, meeting KPI targets, and completing assigned tasks. The role begins remotely before potential relocation to a Southeast Asia support office.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Investigate and resolve customer-reported issues from ticket intake through resolution. Reproduce problems, identify root causes, develop workarounds, and communicate clearly with customers. Integrate front-end applications with REST APIs and backend services, write maintainable code, and apply ERP and business-process knowledge to system requirements. The role also requires analytical debugging, collaboration, and basic familiarity with AI/ML and LLM technologies.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Provide mid-level technical support by troubleshooting and resolving customer issues, managing support tickets to meet SLAs, collaborating with cross-functional teams, improving support processes, and delivering training to junior staff. Support multiple Zebra products and use AI-driven tools to diagnose and resolve problems.

Guide new clients through onboarding, explain services and processes, maintain ongoing customer relationships, communicate proactively through email, resolve questions and concerns, and identify opportunities that improve engagement, retention, and long-term customer success. The role requires strong communication and problem-solving skills, independent work, and a reliable remote home-office setup.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.

Provides multilingual customer support and issue resolution through live chat, phone, and email. The role processes requests, troubleshoots technical issues, verifies client documents, escalates cases through Salesforce or Jira, communicates status updates, prepares reports, and meets customer service KPIs.

Provide customer support in Korean and English, assist with technical issues, and ensure positive user experiences via messaging.

As a Customer Support Engineer, you will resolve customer technical issues, perform installations, upgrade systems, and support field services while maintaining customer relationships.

Provide Tier 1 and advanced technical support for a developer platform focused on game development and QA. Troubleshoot technical issues, analyze technical data, use CRM (Salesforce) for case management, and moderate or evaluate digital game assets. Requires high attention to detail, gaming knowledge, and adherence to QA/testing processes.

Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.

Administer and optimize Zendesk and related integrations; manage workforce planning, forecasting, scheduling and intraday operations; build dashboards and reports; monitor contact centre KPIs; provide analysis and staffing recommendations to improve service levels and customer outcomes.