Top Customer Support Jobs in Pune

The Team Manager Customer Experience will oversee customer support operations, ensuring high customer satisfaction through effective communication and problem-solving in a 24/7 environment.

The Team Manager Customer Experience is responsible for providing customer support, resolving queries via calls, and ensuring high CSAT scores by building trust and understanding customer needs.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

Manage customer support by resolving queries, building trust, and maintaining high customer satisfaction scores. Flexibility for 24/7 shifts is required.

Provide customer support by resolving customer queries over calls, maintaining high customer satisfaction, and troubleshooting issues.

The role involves providing customer support through calls, resolving queries, building trust with customers, and achieving high CSAT scores. Flexibility for 24/7 shifts is required.

Manage a customer support team, resolving queries, building customer trust, and ensuring high Customer Satisfaction scores while working flexible hours.

The Team Manager for Customer Experience is responsible for providing support to customers, resolving queries, and ensuring high customer satisfaction levels while adapting to a 24/7 work schedule.

Provides first-line customer support through phone, email, web, and chat. Handles technical and commercial inquiries, order entry, quotations, delivery tracking, billing issues, returns, complaints, and escalations. Uses SAP, CRM, ERP, case-management, and e-commerce systems while maintaining data quality and meeting service-level agreements. Supports customers and frontline sales in a 24/5 shift environment.

Provides hybrid, night-shift customer support for Bottomline’s SaaS applications. Handles inbound calls and emails, troubleshoots software and environment issues, documents interactions in CRM, manages resolution timelines, identifies root causes, escalates defects, and maintains customer relationships. Requires strong communication, organization, problem-solving, multitasking, and user-training skills. Salesforce and prior customer or technical support experience are preferred.

Serve as first contact for customer issues via email, chat, tickets and video calls. Triage and resolve tier-1 issues, troubleshoot integrations (Shopify, Stripe, QBO, NetSuite), document and escalate bugs, maintain knowledge base, track support metrics, meet SLAs, and deliver high CSAT interactions.

Guide new clients through onboarding, explain services and processes, maintain ongoing customer relationships, communicate proactively through email, resolve questions and concerns, and identify opportunities that improve engagement, retention, and long-term customer success. The role requires strong communication and problem-solving skills, independent work, and a reliable remote home-office setup.

Provide mid-level technical support by troubleshooting and resolving customer issues, managing support tickets to meet SLAs, collaborating with cross-functional teams, improving support processes, and delivering training to junior staff. Support multiple Zebra products and use AI-driven tools to diagnose and resolve problems.

Provide intermediate-level technical support for multiple Zebra products: troubleshoot and resolve moderate technical issues, manage support tickets within SLAs, collaborate cross-functionally, contribute to process improvements, and train entry-level team members.

Provide French- and English-language customer support through live chat, phone, and email. Resolve technical issues, process client requests, verify documents, escalate cases through Salesforce or Jira, communicate status updates, prepare reports, and meet customer service KPIs. The role requires accurate multitasking, strong communication, troubleshooting skills, and participation in training and assessments.

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.

Provides multilingual customer support and issue resolution through live chat, phone, and email. The role processes requests, troubleshoots technical issues, verifies client documents, escalates cases through Salesforce or Jira, communicates status updates, prepares reports, and meets customer service KPIs.

Provide customer support in Korean and English, assist with technical issues, and ensure positive user experiences via messaging.

The Customer Support Specialist will manage data entry workflows, assist customers with inquiries, handle cancellations, and perform other related tasks to ensure resident satisfaction.

As a Customer Support Engineer, you will resolve customer technical issues, perform installations, upgrade systems, and support field services while maintaining customer relationships.