Top Customer Support Jobs in Pune

Lead and manage a customer support team, driving performance and customer satisfaction while overseeing operations and stakeholder collaboration.

As a Customer Support Engineer at SMS Magic, you will assist clients with technical issues, handle inquiries, troubleshoot problems, and maintain customer satisfaction using CRM tools like Salesforce and Zoho.

Provide support to clients via live chat, phone, and email, resolving technical issues and maintaining a positive company image while achieving KPI targets.

As a Customer Support Engineer, you will provide technical support to customers, troubleshoot issues, document interactions, and collaborate with teams for resolution.

Provide technical support and issue resolution to clients via live chat, phone, and email, while maintaining service quality and accuracy.

In this role, you'll provide client support via various communication channels, troubleshoot issues, and maintain client satisfaction, while meeting KPIs.

Support clients by resolving issues via live chat, phone, and email. Escalate inquiries, verify documentation, and maintain service standards.

The Customer Support Analyst serves as the first point of contact for customer queries and service requests, ensuring effective resolution and escalation of issues while providing top-notch customer service. The role requires strong troubleshooting skills in a manufacturing context and familiarity with relevant technologies.