Top Customer Support Jobs in Pune

The Team Manager Customer Experience will oversee customer support operations, ensuring high customer satisfaction through effective communication and problem-solving in a 24/7 environment.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

The Team Manager Customer Experience is responsible for providing customer support, resolving queries via calls, and ensuring high CSAT scores by building trust and understanding customer needs.

Manage customer support by resolving queries, building trust, and maintaining high customer satisfaction scores. Flexibility for 24/7 shifts is required.

Provide customer support by resolving customer queries over calls, maintaining high customer satisfaction, and troubleshooting issues.

The role involves providing customer support through calls, resolving queries, building trust with customers, and achieving high CSAT scores. Flexibility for 24/7 shifts is required.

Manage a customer support team, resolving queries, building customer trust, and ensuring high Customer Satisfaction scores while working flexible hours.

The Team Manager for Customer Experience is responsible for providing support to customers, resolving queries, and ensuring high customer satisfaction levels while adapting to a 24/7 work schedule.

Provide high-quality inbound customer support for Bottomline's SaaS payments products (Paymode-X). Triage and resolve issues, document cases in CRM, escalate defects, manage timelines, train users, and maintain customer relationships while meeting call and email volume expectations.

As a Technical Customer Support Specialist, you'll support enterprise customers with our API and ElevenAgents platform, diagnosing issues, communicating solutions, and providing ongoing technical assistance in English and Mandarin.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Provide rapid incident resolution for retail and corporate clients via CRM, advise on bookings and products, communicate with suppliers/hotels/clients by email and phone, and use internal databases and systems to resolve issues efficiently.

The Customer Support Engineer will resolve technical challenges for customers involving AI solutions, collaborating with internal teams to improve offerings and ensure customer satisfaction.

Provide multi-channel client support (chat, phone, email), resolve technical issues, escalate via Salesforce or Jira, verify client documents, update clients, prepare reports, meet quarterly KPIs, attend trainings, and perform ad hoc tasks.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

The role involves resolving technical network issues, participating in customer projects, and providing support for Juniper products and services.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

The Customer Support Engineer will provide technical support, collaborate with teams, maintain documentation, and ensure customer satisfaction in using mobile security solutions.

Provide customer support in Korean and English, assist with technical issues, and ensure positive user experiences via messaging.

The Customer Support Specialist will manage data entry workflows, assist customers with inquiries, handle cancellations, and perform other related tasks to ensure resident satisfaction.

The Associate Customer Support Engineer provides technical support, installation, and maintenance of company products, ensuring customer satisfaction and compliance with service level agreements.

As a Customer Support Engineer, you will resolve customer technical issues, perform installations, upgrade systems, and support field services while maintaining customer relationships.

Provide bilingual customer support for a music streaming platform, assisting customers in Chinese and English via messaging, troubleshooting issues, and ensuring a quality experience.