Top Customer Support Jobs in Pune

As a Customer Support Phone Specialist, you will manage inbound and outbound calls, build client relationships, identify needs, and provide solutions efficiently.

In this role, you'll provide client support via various communication channels, troubleshoot issues, and maintain client satisfaction, while meeting KPIs.

Provide technical support and issue resolution to clients via live chat, phone, and email, while maintaining service quality and accuracy.

Manage a remote customer support team, drive metrics like CSAT and SLA, implement automation, and ensure 24/7 support readiness while collaborating across departments.

This role involves driving customer success, providing technical support, and managing renewals in a SaaS environment. Strong communication and technical skills are essential.

Manage a team of agents in handling documentation issues, oversee onboarding quality, and ensure compliance standards are met.

Support clients by resolving issues via live chat, phone, and email. Escalate inquiries, verify documentation, and maintain service standards.

The Customer Support Analyst serves as the first point of contact for customer queries and service requests, ensuring effective resolution and escalation of issues while providing top-notch customer service. The role requires strong troubleshooting skills in a manufacturing context and familiarity with relevant technologies.