Top Customer Support Jobs in Pune

The Customer Support Specialist is responsible for addressing customer inquiries through various channels, identifying and documenting product issues, and collaborating with the R&D team to enhance customer experience. They take ownership of support tickets, maintain case logs, and contribute to knowledge sharing within the support team.

The Customer Support Executive role involves engaging with leads to qualify or un-qualify them through SMS and email, ensuring timely and accurate assistance. Responsibilities include documenting lead interactions, providing exceptional customer service, and adhering to standard operating procedures while working effectively in a hybrid environment.

The Customer Support Specialist will manage administrative tasks and provide customer inquiries through Zendesk. Responsibilities include resolving issues, collaborating with team members, and creating reports, all while ensuring high customer satisfaction. A proactive approach and strong communication skills are essential.

The Customer Support Analyst serves as the initial contact for customer inquiries and service requests, effectively triaging and escalating issues. Key responsibilities include troubleshooting throughout the service desk system, guiding customers through Litmus products, and ensuring adherence to service management standards. This position involves collaboration with internal engineering teams and a commitment to providing excellent customer service, particularly in a manufacturing context.

As a Customer Support Associate, respond to customer inquiries via tickets, manage communication on email and Slack, and improve support metrics.

As a Customer Support Executive at Exness, you will provide support and issue resolution to clients through various communication channels. Responsibilities include processing requests, troubleshooting issues, handling correspondence via live chat, phone and email, and preparing reports. You will also ensure a positive company image and meet performance targets.

The Customer Support - Process Design & Program Manager will enhance support operations by designing efficient processes, improving customer experience, managing programs, and leveraging support technology. Responsibilities include implementing workflows, collaborating with cross-functional teams, and analyzing data for continuous improvement.

The Customer Support Engineer at VAST Data will provide technical support, manage customer relationships, and handle installations and upgrades. Responsibilities include resolving customer issues, managing feature requests, and supporting sales teams. The role requires 5+ years in customer-facing positions with expertise in IT infrastructure, Linux, and storage solutions.