Top Customer Support Jobs in Pune

The Customer Support Analyst serves as the first point of contact for customer queries and service requests, ensuring effective resolution and escalation of issues while providing top-notch customer service. The role requires strong troubleshooting skills in a manufacturing context and familiarity with relevant technologies.

Manage day-to-day administrative and operational tasks while providing friendly customer support through Zendesk and resolving inquiries efficiently.

Lead and manage a customer support team, driving performance and customer satisfaction while overseeing operations and stakeholder collaboration.

Manage a remote customer support team, drive metrics like CSAT and SLA, implement automation, and ensure 24/7 support readiness while collaborating across departments.

Provide excellent support to clients through communication channels, resolve technical issues, and achieve KPI targets while maintaining company standards.

Provide support and resolve client issues via live chat, phone, and email while maintaining a good company image and KBIs.

Provide support to clients via live chat, phone, and email, resolving technical issues and maintaining a positive company image while achieving KPI targets.

Join Sumo Logic's future engineering teams for customer support, success, and renewal roles, focusing on customer advocacy and technical assistance.

In this role, you'll provide client support via various communication channels, troubleshoot issues, and maintain client satisfaction, while meeting KPIs.

The Customer Support Coordinator ensures positive customer experiences by monitoring service channels, coordinating with internal teams for resolutions, analyzing trends, and providing coaching to peers.

Support clients by resolving issues via live chat, phone, and email. Escalate inquiries, verify documentation, and maintain service standards.

Customer Support Associate will respond to customer queries, analyze product issues, update databases, and gather customer feedback to enhance service.