Own onboarding, adoption, renewals, expansions, and issue resolution for a portfolio of B2B customer accounts. Configure AI phone agents, call flows, prompts, integrations, transfers, and notifications; test implementations end to end; manage engineering escalations; conduct frequent customer calls; identify churn and upsell opportunities; document recurring solutions; and surface automation opportunities.

Produces and publishes high-volume, bottom-of-funnel SEO content, including comparison, alternative, service, and landing pages. Responsibilities include keyword research, writing, editing, CMS publishing, internal linking, CTA optimization, performance monitoring, and content updates. The specialist works independently, analyzes rankings, traffic, and conversions, collaborates with marketing and product teams, and recommends improvements to organic acquisition strategy.

Own the end-to-end product experience for agentic AI products, partnering closely with the CPO, design, and engineering. Responsibilities include defining the roadmap, features, UX improvements, onboarding, in-app education, and product marketing content. The role requires deep product exploration, data-driven prioritization, identifying friction and gaps, creating comprehensive PRDs and prototypes, and shipping simple, high-impact improvements in a fast-moving startup environment.