Manage a portfolio of small to mid-market cybersecurity customers as a strategic advisor. Drive onboarding, product adoption, value realization, retention, and customer health while addressing deployment blockers and coordinating internal support. Translate technical solutions into business outcomes, identify churn risks, use customer success and AI tools for analytics and productivity, and qualify upsell and cross-sell opportunities for Sales and Renewals.

Supports regional and global revenue enablement programs, including onboarding, certifications, workshops, webinars, and sales meetings. Manages program coordination, calendars, communications, content repositories, learning pathways, LMS and Zoom administration, and enablement assets. Pulls and analyzes participation and feedback data, identifies adoption and content gaps, and recommends process and program improvements. Partners with enablement leads, marketing, revenue operations, subject matter experts, and cross-functional stakeholders across regions.