Provides Level 1 and Level 2 technical support for global employees, troubleshooting hardware, software, network, SaaS, and endpoint issues. Supports Microsoft 365, Entra ID, Intune, user access, onboarding, offboarding, asset management, servers, cloud services, and infrastructure. Maintains documentation and knowledge articles, monitors systems, participates in IT projects, and contributes to security and continuous improvement initiatives while working rotational 24×5 shifts.