Top Tech Jobs & Startup Jobs in Pune

Handle inbound/outbound customer contacts via phone, email, or chat to resolve routine and complex product/service issues, document interactions, upsell when appropriate, and participate in quality and performance improvement activities. May include content moderation of sensitive material for specific roles.

Serve as a senior automotive SME to support frontline agents and clients: diagnose vehicle issues, handle escalations, provide RCA, design and deliver technical training, maintain knowledge base, analyze contact-center data, coordinate with dealerships and stakeholders, and produce regular reports and insights.

Lead Revenue Operations analytics: partner with VP Revenue to implement forecasting, pipeline management, KPIs, and CRM best practices; build and mentor a RevOps analytics team; improve sales processes, reporting and commissions; support marketing with attribution, lead scoring, and campaign optimization to drive revenue growth.

Conducts quality assurance evaluations and audits of customer interactions across calls, email, and chat. Analyzes CSAT, DSAT, and quality trends, performs root cause investigations, coaches frontline advisors, and supports process improvements. The role prepares reports, leads case reviews and calibration sessions, ensures compliance with client standards, and presents actionable insights to internal and external stakeholders. Requires Polish and English proficiency and is onsite in Katowice.

Process and ensure accurate, timely margin calls and money market reconciliations; investigate and resolve accounting and wire issues; escalate operational risks; maintain client/custodian relationships; document procedures and train new team members to mitigate settlement risk within Prime Brokerage.

Execute and reconcile daily US and Mexican bond and repo settlements, monitor and resolve failed trades, investigate discrepancies, process cash movements, clear breaks, and collaborate with custodians, internal teams, and clients using systems like APEX, ICI, and Calypso.

Process and release domestic and cross-border wire payments for Prime Brokerage, investigate and resolve nostro breaks and discrepancies, liaise with internal teams and agents, escalate issues, and perform reconciliation and error investigation to ensure timely, compliant payment operations.

Process daily collateral agreements for derivatives, securities lending, and repos; manage bilateral exposure and collateral bookings; handle recalls/returns, reconcile Nostro/Depot breaks, resolve settlement issues, and collaborate with trading and sales to mitigate counterparty risk and maintain compliance.

Manage triparty repo processing and settlement, monitor trade matching, allocate collateral, ensure liquidity, reconcile positions, calculate end-of-day collateral needs, instruct repo interest payments, and resolve operational discrepancies.

Design, deploy, and maintain highly available, secure cloud platforms; support CI, automation, monitoring, and migrations of legacy systems to AWS; resolve performance, vulnerability, and scalability issues; create operational documentation and collaborate with stakeholders.