Top Tech Jobs & Startup Jobs in Pune

Manage and configure Salesforce Sales and Service Clouds, perform backups and patch testing, support production incidents and enhancements, handle CPQ and integrations (Outlook, HubSpot), train users, upload data, build reports/dashboards, and enforce security and access controls.

Manage and configure Salesforce Sales and Service Clouds, perform backups and patch impact analysis, support integrations (Outlook, HubSpot), handle production support/incidents, configure CPQ, reports/dashboards, security (profiles/roles/SSO), run data uploads, create designs/entity models, train users, and drive solutions using Lightning Flows.

Lead process excellence and transformation initiatives within the customer service vertical. Participate in PEx consulting assignments, identify and mentor Six Sigma and Lean projects, conduct value stream/process mapping, ensure ISO 9001/27001 compliance, promote Six Sigma culture, mentor Green Belt trainees, recommend delivery model improvements, and manage large-scale transformation engagements while collaborating with cross-functional teams and advising senior management.

Lead the development and execution of automation test scripts for API testing, create reusable frameworks, review requirements, and manage test activities.

The Test Lead - Performance will develop automation test scripts, create testing frameworks, and ensure testing activities align with project needs, including stakeholder reporting and monitoring project health.

The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.

The role involves providing customer service through voice and non-voice support, addressing customer queries, maintaining professionalism, and adhering to company policies. Candidates must demonstrate effective communication and problem-solving skills, working in rotational shifts.

Lead 150–200 inbound customer service FTEs, monitor KPIs, implement operational strategies, manage recruitment, training, workforce planning and client engagements, drive process improvements, and align cross-functional initiatives to improve customer satisfaction across regions.

Design and implement Appian BPM solutions including process design, SAIL form development, expression rules, integrations (SOAP/REST), plugins, records/reports, CDTs, CI/CD deployments, debugging, test planning, and database interaction. Ensure role-based access and follow Appian best practices across Appian 22.x+ environments.

Design and implement Appian BPM solutions including process design, SAIL forms, expression rules, integrations, plugins, records/reports, CI/CD deployments, testing, and database interactions. Provide best-practice architecture, debugging, and support for Appian portals and embedded SAIL.