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Manage a mid-size BPO customer support unit delivering international voice support on US shifts. Resolve customer queries via calls, troubleshoot issues, build trust, track CSAT, create reports and presentations, and work rotational on-site shifts.

Manage a mid-size international voice contact center team (100–200 employees), ensure high-quality customer support via calls, troubleshoot and resolve customer issues, drive CSAT, build reports/presentations, and work US-shift rotational schedules in-office.

The Team Manager Customer Experience provides support to customers through calls, resolves queries, and builds trust to achieve high satisfaction scores.

Provide technical pre-sales solutioning and architecture for contact center technologies. Support sales to close deals through presentations, demos, prototypes, and POCs; assess client environments, document requirements, defend solution costs, and act as primary technical contact through implementation while collaborating with sales, development, and support teams.

Handle inbound customer calls to resolve queries, diagnose and troubleshoot issues, build rapport and empathy, and maintain high CSAT. Must work US shifts and follow international voice-process standards.

Manage and oversee customer support operations for international voice (US shift), ensure high CSAT by resolving customer queries via calls, troubleshoot issues, build trust, produce reports/presentations, and lead a mid-size operations unit in a rotational office-based schedule.

No specific responsibilities or qualifications were included in the provided job description content.

Lead phone-based customer support by resolving queries, researching and troubleshooting issues, and delivering empathetic service to drive high CSAT. Work US shifts in a 24x7 environment and build trust through timely, accurate resolutions.

Handle inbound customer calls to resolve queries, diagnose issues, and provide solutions. Build rapport and empathy to achieve high CSAT. Research and troubleshoot problems and work US shift (24x7) schedules.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.