Top Tech Jobs & Startup Jobs in Pune

Responsible for various HR functions to support team members and enhance employee experience within the organization.

The Learning Specialist III at Alorica is responsible for enhancing customer service through effective learning programs and training initiatives.

The Team Manager for Customer Experience is responsible for providing support to customers, resolving queries, and ensuring high customer satisfaction levels while adapting to a 24/7 work schedule.

The role involves developing digital products and applications to enhance customer experience, focusing on innovative solutions that improve interactions.

The Learning Specialist role focuses on enhancing employee training and development to improve customer service experiences as part of Alorica's mission.

The Learning Specialist will enhance employee training and development through effective learning programs and ensure alignment with company goals.

Manage a mid-size BPO customer support unit delivering international voice support on US shifts. Resolve customer queries via calls, troubleshoot issues, build trust, track CSAT, create reports and presentations, and work rotational on-site shifts.

The Team Manager Customer Experience provides support to customers through calls, resolves queries, and builds trust to achieve high satisfaction scores.

Manage a mid-size international voice contact center team (100–200 employees), ensure high-quality customer support via calls, troubleshoot and resolve customer issues, drive CSAT, build reports/presentations, and work US-shift rotational schedules in-office.

Provide technical pre-sales solutioning and architecture for contact center technologies. Support sales to close deals through presentations, demos, prototypes, and POCs; assess client environments, document requirements, defend solution costs, and act as primary technical contact through implementation while collaborating with sales, development, and support teams.