Provide advanced technical support for Redis Enterprise software: troubleshoot and reproduce complex issues, perform root cause analysis, analyze performance (including network and cloud environments), collaborate with engineering and CloudOps, manage escalations, document solutions, and assist with deployments, upgrades, testing, and customer training.

Sell Redis Enterprise to enterprise customers in the Delhi NCR territory. Develop and execute territory sales strategy, build pipeline, qualify opportunities, and close deals to exceed quota. Manage customer relationships, present solution value, and coordinate with internal teams to up-sell and cross-sell.

The Customer Success Manager at Redis will manage customer relationships, drive product adoption, deliver business reviews, develop success plans, and ensure account retention and growth while collaborating across teams.