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Directs strategy and roadmaps for network products, conducts client and market research, develops business plans, writes requirements, and partners with engineering and delivery teams. Monitors product performance, pricing, competition, and market trends. Supports network, security, and telephony projects, including issue prioritization and internal product and solution support.

Designs, implements, administers, and optimizes enterprise VMware and Nutanix virtualization environments. Leads datacenter migrations, infrastructure upgrades, platform consolidations, and modernization initiatives. Provides advanced troubleshooting, capacity planning, performance optimization, monitoring, root cause analysis, and operational support. Develops automation using PowerShell, PowerCLI, and Python, coordinates with stakeholders and vendors, creates technical documentation, and mentors junior engineers. The role operates within 24/7 rotational shifts.

Leads reliability, automation, observability, and performance engineering for mission-critical z/OS environments. Designs infrastructure-as-code and self-healing workflows, modernizes legacy scripts and mainframe SDLC processes, builds CI/CD pipelines, optimizes batch and OLTP workloads, and implements AI-driven monitoring. Manages high-severity incidents, postmortems, capacity planning, platform hardening, and operational readiness while mentoring teams on SRE and DevOps practices.

Supports Db2 LUW databases for multiple clients, including environment design, installations, upgrades, patching, migrations, troubleshooting, security, backup and recovery, performance tuning, and high-availability management. The role collaborates with clients and global DBA teams, supports projects and 24x7 incidents, develops automation and documentation, resolves complex issues, and mentors junior administrators. Rotating shifts and on-call participation are required.

Designs, implements, supports, upgrades, and optimizes middleware and systems infrastructure using IBM DataPower or IBM MQ. Responsibilities include high-availability configuration, virtualization, storage, data protection, automation, patching, disaster recovery planning, vulnerability remediation, monitoring, capacity reporting, and systems management. The role also mentors technical staff, manages multiple projects, and supports 24/7 rotational operations.

Designs, implements, administers, and optimizes ServiceNow ITOM Event Management solutions. Responsibilities include configuring event and alert rules, integrations, dashboards, correlation and root-cause analysis, Discovery and CMDB relationships, automated remediation workflows, and monitoring performance. The role troubleshoots event-processing issues, supports upgrades and production deployments, collaborates with stakeholders, documents solutions, and advises on ITOM best practices.

Administer and engineer enterprise IBM AIX and pSeries environments as the highest technical escalation point. Responsibilities include OS, kernel, LVM, PowerVM, VIOS, HMC, virtualization, SAN storage, migrations, patching, performance tuning, high availability, disaster recovery, incident resolution, root-cause analysis, automation, documentation, and vendor coordination. The role provides technical SME leadership, collaborates across infrastructure teams, and supports rotational shifts and on-call operations.

Provides senior-level administration, engineering, automation, and support for enterprise Windows Server environments across on-premises and cloud platforms. Responsibilities include L3 escalation, Active Directory and infrastructure management, Terraform-based deployments, Azure and AWS support, virtualization, patching, security hardening, disaster recovery, performance optimization, incident management, and troubleshooting. The role also leads modernization initiatives, mentors junior engineers, develops documentation, and participates in 24x7 on-call support.

Lead process reengineering and automation initiatives: analyze and map current processes, design To-Be workflows, implement digital/automation solutions, manage stakeholder engagement and change management, deliver training, measure KPIs and realize cost savings while mentoring the team.

The AMS Innovation and Improvement Manager drives operational excellence and innovation in L1/L2 production support, focusing on process improvement, automation, and stakeholder engagement to enhance service delivery.