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Manage SaaS contract renewals by preparing quotes, tracking accounts and forecasts, negotiating terms, securing purchase orders and signatures, and coordinating with Customer Success, Sales, Finance, and Legal. Identify churn risks and expansion opportunities, support growth deals, maintain accurate Salesforce records, and achieve retention and renewal targets through proactive customer engagement.

The Senior Solutions Architect advises Professional Services teams on complex Edwin AI implementations, including customer discovery, solution design, integrations, estimates, statements of work, deployment oversight, troubleshooting, and technical escalations. The role defines delivery best practices, mentors regional teams, ensures consistent global delivery, collaborates with product and project teams, contributes customer feedback to the product roadmap, and supports professional services package development. Travel of up to 25% is required.

Build and maintain a canonical customer operating data layer integrating Salesforce, Jira, Langfuse, Snowflake, product telemetry, and other sources. Develop data models, integrations, reconciliation logic, automation, alerts, executive reporting, and AI-supported customer summaries. Translate lifecycle requirements into reliable workflows and production-ready code while partnering with business, technical, BI, and source-system stakeholders. Establish data governance, metric definitions, freshness standards, and reporting consistency for customer health, adoption, renewal, and expansion decisions.

Supports SaaS customer provisioning, including account setup, product activation, trials, contract updates, portal changes, and deactivations. Validates requests against Salesforce, contracts, entitlements, approvals, and policies; coordinates with cross-functional teams to resolve blockers; follows SOPs; supports audits, SLA tracking, reporting, and documentation; and identifies automation and AI-assisted process improvement opportunities.

Lead customer-facing LogicMonitor implementation projects from kickoff to completion. Manage schedules, scope, risks, and communication; coordinate cross-functional teams; maintain project plans and artifacts; facilitate status meetings; build customer relationships; provide recommendations and contribute to process improvements.

Designs and scales AI-powered go-to-market workflows across marketing, sales, customer success, and revenue operations. Responsibilities include building AI copilots and agents, automating lead-to-renewal processes, integrating Salesforce and other GTM tools, operationalizing LLMs, improving CRM data quality, enabling predictive analytics, and delivering recommendations that improve pipeline conversion, forecasting, seller productivity, retention, and expansion.

Maintain uptime for a SaaS observability platform by deploying production applications, securing environments, automating infrastructure and operational tasks (Python/Terraform/Kubernetes), collaborating with developers and senior engineers, producing runbooks/documentation, and developing AI-assisted automation workflows.

Drive LogicMonitor customer adoption, onboarding, training, troubleshooting, retention, renewals, and value realization at scale. Serve as a trusted technical advisor, manage customer cases and SLAs, identify churn risks, support escalations during incidents, conduct business reviews, and collaborate with Customer Success Managers, account owners, executives, support, and other cross-functional teams.

Lead end-to-end delivery of Revenue Operations initiatives across Salesforce and GTM tech. Manage project governance, stakeholder alignment, requirements, UAT, executive reporting, integrations, automation, and change management to drive adoption and scalable GTM processes.

Manage end-to-end deal lifecycle for renewals and new business: pipeline oversight, deal structuring, pricing approvals, CPQ quoting, contract execution (DocuSign), customer onboarding, cross-functional collaboration, risk identification, and operational projects to drive revenue growth and retention.