Lead end-to-end design of complex enterprise SaaS features, using AI-native tools to drive discovery, interaction design, prototyping, and design-system contributions. Collaborate with product and engineering, mentor designers, advocate for users, and deliver implementation-ready outputs that influence product strategy.

First-line support for customers via phone, chat, email, and web portal. Troubleshoot, research, and resolve issues within SLA, document interactions, and meet monthly customer satisfaction goals.

Lead technical direction for data platforms, design and maintain data pipelines for reporting and AI (RAG, embeddings, vector stores), reduce architectural debt, mentor engineers, partner with product leadership, and represent Mitratech externally.