Support and scale global education initiatives by managing academic program inquiries, triaging enablement inboxes, scheduling and coordinating training, administering LMS content (Docebo), onboarding technical hires, maintaining learning assets (Seismic/Galaxy), and partnering on analytics and process improvements to ensure high-quality learning experiences.

As a CX Operations Specialist, you will drive the success of Customer Experience by optimizing resource alignment, managing workflows, and ensuring seamless service delivery across teams while improving operational efficiencies.