Lead customer onboarding and implementation for Cision platforms: run discovery, success planning, training, platform configuration, and milestone tracking to ensure timely value realization and high customer satisfaction while coordinating cross-functionally.

Lead and mentor a team delivering and supporting enterprise collaboration platforms (Microsoft 365, Teams, SharePoint, Power Platform, Slack, Five9). Own 24x7 operational coverage, incident/escalation management, platform governance, integrations, vendor relationships, and service improvement using ITSM/ITIL processes and Jira. Drive automation, monitoring, SLAs, reporting, and participate in migrations, consolidations, and platform modernization.