Own strategic accounts to drive adoption, time-to-value, retention, and growth. Lead onboarding and implementation projects, provide subject-matter expertise, manage escalations, share best practices and usage insights, and partner cross-functionally to expand product use and deliver measurable customer outcomes.

Design and implement customer-facing technical solutions across pre- and post-sale phases, perform business/process analyses, define requirements, produce detailed designs, validate through testing, estimate effort, and build architecture best practices to accelerate customer value.

The Technical Account Manager at FireMon advocates for customers, ensures satisfaction, manages technical issues, and collaborates with teams to optimize services and support.