Develop and scale enterprise generative and agentic AI platforms, including custom connectors, secure APIs, integrations, agent orchestration, monitoring, observability, and reliability capabilities. Optimize platform performance, troubleshoot complex issues, manage lifecycle activities, document architectures and best practices, and ensure security and compliance. The role also supports AI/ML pipelines, MLOps practices, cloud deployments, and technical collaboration across engineering teams.

Designs, develops, and operates enterprise automation and AI-enabled solutions using ServiceNow, Power Platform, machine learning, and agentic AI. Builds workflows, portals, applications, integrations, and CSM solutions; supports platform modernization, governance, security, testing, and production stability. Provides technical leadership, troubleshooting, vendor coordination, stakeholder collaboration, and team coaching while driving adoption of emerging automation technologies.

Support the India-market o9 implementation across demand planning, supply planning, RCCP, MRP, production planning, distribution, and truckload building. Configure and integrate o9 modules, translate business requirements into functional designs, coordinate testing and deployment, ensure data flows across o9, SAP, Mulesoft, and GCP, and provide ongoing support, troubleshooting, documentation, training, and process improvements.