Lead transformation of customer experience for financial institutions by devising digital strategies, managing large CX deals, and engaging stakeholders for growth.

The CCaaS Senior Developer designs and maintains scalable contact center software solutions, focusing on integration, optimization, and collaboration with cross-functional teams.

Provide hands-on functional and technical support for commercial IT applications in production: handle incidents, perform impact analysis, validate supplier deliverables, support audits, and liaise between business and IT to ensure compliant, low-risk application changes.