Manage post-go-live customer relationships for Ivalua applications, providing technical support, troubleshooting C#/.NET and SQL issues, optimizing queries, handling change requests, preparing upgrades, tuning performance, and supporting customer acceptance. The role also includes solution configuration, customer and partner training, workshops, and feedback to R&D. Candidates need at least four years of L3/L4 software product support experience, development experience in C# or another object-oriented language, strong SQL expertise, and customer communication skills.

Leads value discovery and ROI engagements for enterprise and public-sector customers across Asia-Pacific. Builds business cases, models financial impact, develops transformation roadmaps, and presents recommendations to CFO, CPO, and CIO stakeholders. Partners with sales, solution consulting, customer success, and systems integrators to influence strategic pursuits and value realization. Develops value assessment frameworks, coaches account teams, contributes to thought leadership, improves regional processes, and mentors team members.

Leads complex enterprise integrations across Ivalua, ERP, HR, finance, logistics, and third-party systems. Responsibilities include end-to-end integration design, hands-on development, API and middleware implementation, performance optimization, troubleshooting, technical documentation, testing standards, customer workshops, pre-sales support, and mentoring. The role serves as a senior technical escalation point and helps establish reusable integration patterns, quality standards, and delivery practices across Professional Services projects.