Top Tech Jobs & Startup Jobs in Pune

Manage a portfolio of approximately 70 SaaS customers using scaled, digital-led engagement to drive adoption, retention, product value, and customer health. Responsibilities include onboarding, success plays, health reviews, renewal readiness, webinars, business reviews, data analysis, churn-risk identification, issue escalation, customer advocacy, feedback collection, and cross-functional collaboration. The role requires strong communication, analytical, organizational, presentation, and customer relationship skills while supporting US customers during evening and overnight India hours.

Manage approximately 70 SaaS customers through scaled, digital-led success programs. Drive onboarding, adoption, retention, renewals, customer health, and expansion by using digital campaigns, webinars, office hours, business reviews, and data-informed outreach. Monitor usage and churn risk, respond to customer requests, communicate feedback internally, and collaborate across global teams. The role requires strong analytical, communication, organization, presentation, and customer relationship skills while supporting US customers on an evening or overnight India schedule.

Leads a team of Customer Success Managers supporting a high-volume, scaled SaaS customer portfolio. Responsibilities include coaching and performance management, driving adoption and retention, monitoring customer health and KPIs, managing escalations, coordinating cross-functional resolutions, and improving digital-led success programs. The role works with global stakeholders across US, EMEA, and APAC and operates on an India-based evening or overnight schedule aligned with US Eastern hours.

This role involves managing and automating infrastructure, deploying applications, ensuring system availability on cloud platforms, and collaborating with cross-functional teams.

Supports enterprise infrastructure, cloud, identity, endpoint, and workplace technology environments. Responsibilities include systems administration, troubleshooting, patching, upgrades, deployments, documentation, architecture reviews, infrastructure modernization, vulnerability remediation, system hardening, identity security, endpoint management, and security control validation. Collaborates with security teams, shared services, vendors, and business stakeholders to improve reliability, operational maturity, and cybersecurity posture.

Supports enterprise cybersecurity operations, security engineering, incident investigations, security control deployment, compliance initiatives, monitoring, and risk reduction. The role assists with endpoint, identity, email, cloud, and application security, analyzes logs and forensic artifacts, supports tabletop exercises, and collaborates with infrastructure, service desk, cloud, engineering, and Fortive teams.

Provides application and technical support through help desk, phone, email, and chat channels. Troubleshoots software, hardware, and system issues; trains users on ServiceChannel; documents resolutions; escalates complex problems to development or engineering teams; and maintains customer satisfaction and knowledge-base content.

Develop and administer ServiceNow solutions focused on ITOM, CMDB/CSDM, Application Mapping, Discovery, integrations, and Vulnerability Management. Ensure configuration data quality, governance, security, performance, and platform upgradability. Partner with stakeholders and architects, develop and test workflows, provide Tier 3 support, document solutions, and transition capabilities to operations. The role also involves Agile delivery, process improvement, mentoring, technical communication, and occasional international travel.

Administer APAC total rewards programs covering compensation, benefits, recognition, payroll inputs, and leave of absence processes. Maintain accurate employee data, resolve discrepancies across HRIS and downstream systems, support employees and HR teams, coordinate with vendors, ensure regulatory compliance, and improve workflows through standardization and automation.

Triage, investigate, and resolve customer technical support tickets for ServiceChannel products (APIs, EasyPay, FSM, Data Direct). Communicate with customers, perform root cause analysis, escalate defects to Engineering/Product, maintain documentation and SLAs, and identify trends to reduce recurring incidents.